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Booking & Cancellation Policy
We’re so grateful you’ve chosen iGlow Spa for your self-care. To ensure the best experience for you (and all our guests), we ask that you please take a moment to read and understand our booking guidelines.
Deposits
A 30% non-refundable deposit is required to secure your booking.
Deposits are also required when rebooking an appointment.
Gift Vouchers may be used as a deposit.
Changes & Cancellation
We truly value your time and ours. When we reserve your appointment, we prepare our team, space, and resources just for you. If changes are made without notice, another guest misses out on that time. To respect everyone’s schedules:
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Please let us know of any changes by 6pm the day before your appointment.
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For same-day bookings, we kindly ask for at least 2 hours’ notice.
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Late changes or cancellations will incur a 30% fee
We understand that emergencies can happen, and this helps cover some of the time we’ve set aside specifically for your treatment.
No-Shows
We completely understand that life can be unpredictable. However, if you miss your scheduled appointment without giving prior notice, the full cost (100%) of the treatment will be charged to your account.
This ensures that our time, as well as the time of other clients, is respected.
For Gift Vouchers, the full value will be redeemed.
Late Arrivals
We encourage you to arrive 10–15 minutes early to complete your form and start relaxing.
Arrivals more than 15 minutes late may mean your treatment time is shortened.
Spa Etiquette
To keep our spa a tranquil place for everyone:
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Please switch off mobile phones and devices.
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Keep voices soft to respect other guests.
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Smoking is not permitted.
We love little ones, however to maintain a serene and quiet environment for all guests, iGlow Spa has a no-children policy. We encourage you to take this time as a special moment just for yourself.
Thank you for respecting our time and the time of other guests. Your support means the world to us — we can’t wait to pamper you!