Guest Policies

We are so grateful you have chosen iGlow Spa for your self-care. To ensure the best experience for you and all our guests, please take a moment to read our booking guidelines.

When you book an appointment at iGlow Spa, we set aside time, space and your therapist’s full attention for your treatment. These policies allow us to give each of our guests the best possible experience, while respecting other clients and our staff.

Deposits

• A 30% non-refundable deposit is required to secure your booking.

• Deposits are not refundable.

• Gift vouchers may be used as a deposit.

• Your deposit is deducted from the cost of your treatment on the day of your appointment.

Changes & Cancellation

Please let us know of any changes by 6pm the day before your appointment.

For same-day bookings, we kindly ask for at least 2 hours' notice. Late changes or cancellations will incur a 30% fee.

We understand that emergencies can happen, and this helps cover some of the time we have set aside specifically for your treatment.

To change or cancel your appointment, please contact us as soon as possible.

No-Shows

If you miss your appointment without prior notice, the full cost (100%) of the treatment will be charged. For gift vouchers, the full value will be redeemed.

Because your appointment time is reserved for you, no-shows also mean we are unable to offer that time to another guest.

Late Arrivals

We encourage you to arrive 10 to 15 minutes early to complete your form and start relaxing.

Arrivals more than 15 minutes late may result in a shortened treatment. This helps us keep the rest of the day running smoothly for other guests and allows our therapists to prepare properly between appointments.